[0:02] Vanessa: Whoa. We're both so excited to be here with you today. Great. I just want to make sure everybody can see my screen. We've got the Small Business Advantage group, and I want to make sure everybody can hear us. Awesome.

[0:22] Hey, Connie. I see a lot of familiar names on here—Greg Park, Jared Knight, and Jay Marcus. What's going on?

[0:31] Excellent.

[0:33] All right, well, today we've got for you Module Three, which is all about targeting niches and associations for sharing the telehealth benefits package opportunity, right?

[0:46] But before we get into the module, what we've put together for you—because we heard you and we know how this is—we have a recorded demo of the entire new customer experience, as well as a video walkthrough of the entire agent dashboard experience for you today.

[1:12] So we're going to start off the top of the hour right now by sharing with you these walkthroughs. They are recorded.

[1:21] Syd, myself, Nikki, the entire team is here to talk to you as you watch these videos, and then when they wrap, we're going to go into Module Three.

[1:32] All right, any questions about that? Because it is going to be a recording, but we are live chatting, so please ask questions. Good?

[1:40] Syd, anything before I get started?

[1:42] Syd: No, I'm excited about what you're about to show them, so I'm gonna sit here and watch patiently.

[1:51] Vanessa: Absolutely. This is going to help you understand everything that the customer sees and has to do to get fully set up, right?

[2:00] But it also shows you as an agent, if you're buying the service for yourself, what you'll need to do. So it's a good tutorial.

[2:07] And it shows you how to access and track your deals from lead to completion, et cetera.

[2:14] All right, so we're gonna jump right in.

[2:16] And remember, any questions as we go, put them in the chat.

[2:19] All right, customer experience—here we go.

🖥️ Customer Onboarding Demo (Sherry Fry)
[2:29] Sherry: Hi, everyone. My name is Sherry Fry.

[2:33] I work with and lead the development team. I work very closely with Vanessa Roberts, Syd, and our business owners to develop our Illusional Platform and enhance it as we move forward.

[2:49] Our Illusional Platform is the platform that stores all of our customer and business owner information, our sales agents’ information, the business owners’ employees’ information, and our dashboards. It creates our dashboards so that we can be transparent and visible to you all.

[3:10] And we also have admin dashboards too, that help us manage, view, and export information on our customers and our agents.

[3:19] Today, my focus is to share with you what the customer onboarding sales process looks like.

[3:27] We have other processes, like our leads process, which I can show you in another demo, but today I'm going to share with you specifically the customer onboarding process.

[3:38] I'm going to do that in an environment called staging.

[3:41] And the reason why I share that with you is you may see more data in the demo, but that's all fake data.

[3:54] The staging environment, for those of you that may not be techies or have worked in IT functions before, mirrors production.

[4:02] And production is where our platform and the layout onboarding page reside.

[4:11] It mirrors production so that when we roll out any technology and enhancements, we are able to play in that environment, make sure any issues or defects are resolved, and ensure everything is functioning correctly.

[4:27] So I'm gonna leave it at that.

[4:28] If anybody ever wants to know more information, feel free to call me.

[4:32] It's what I do, and I love it.

[4:35] But I'm gonna go ahead and start the customer onboarding process demo, okay?

[4:41] Let me share.

[4:57] You should see the Illusional layout home page, specifically for Isabel Fritz.

[5:06] Isabel is my staging sales agent to share with you this process.

[5:13] You'll notice that it looks just like yours, basically, but you'll see it says “staging” here, so this information is not going to go into production.

[5:31] Okay, so I'm a business owner, and I'm gonna go ahead and sign up and enroll for Illusional products.

[6:09] And I'm going to add this product for myself, the Business Sense, and two employees for Health Sense. So I'm gonna hit “Enroll Now.”

[6:25] The next page I see is the payment screen. I'm buying the products for three total employees—myself and two.

[7:03] Oh, and then the terms and conditions show up. It basically says what the price is, it tells you what your billing is (last calendar day of the month), and that this is recurring, and that you as the business owner agree once you select this box and hit “Confirm Payment.”

[7:33] What happens now—you quickly see the payment screenshot that showed successful payment—but then the business owner/customer is brought to their dashboard.

[7:46] It automatically opens up into their employee management dashboard, which I'll explain in a minute—the purpose of it and what it is.

[7:54] You'll see here below that I'm Minnie Davis, and here's my email.

[8:06] The purpose of this dashboard is to add your employees and send that information over to our vendor so that they can make sure that I, the business owner, and my two employees are added for the product so that they can get the product that they're purchasing.

[8:35] We at Illusional do not provide the product, as has been explained in training.

[8:41] We provide that mechanism—that vehicle—between the supplier, the product, and us, for the business owner.

[8:56] And this is where the business owner/customer manages that enrollment.

[9:08] This button is really important because this is the trigger that sends the information over to our supplier. Do I want to do that now?

[9:21] No, because I want to add the other two employees that I want to offer the HealthSense product to. But can I? Sure.

[9:31] The licenses—I'm paying for three licenses regardless of whether I only enroll one person.

[10:01] So now what we're going to do—and this is what the customer and business owner should do right away—is hit “Enrollment / Enroll Member” to add their employee.

[11:27] Now, coming soon, as a customer/business owner, I will be able to add more licenses and then enroll more members. Let’s say I'm expanding my business and my team loves this product, and I hire two more people—we can add more licenses and enroll those two members.

[12:25] The next step is “Complete Enrollment.”

[12:51] You've got to hit this button.

[12:53] Don't think you can close it out or cancel, because they're not gonna receive the product.

[12:57] They—meaning your employees or you—won’t receive anything unless you send the information to our supplier and you hit “Proceed.”

[13:05] Now you'll notice that we get an error screen.

[13:46] We've already been through the employee management dashboard.

[13:52] The other links to the left—you'll see “Dashboard.”

[14:19] In “Settings,” this just allows you to change your password, so you can do that anytime here.

[14:26] These quick links over to the left—very simple. The “Business Sense” link brings you over to the Business Sense page.

[14:35] This is where you can view your product, and I'm gonna tell you more about this in a bit. This is the HealthSense page where your employees can sign in.

[15:10] And then the documents, which you've all seen before. Right, you've got the Business Sense package with all the material information on the product that you just purchased.

[15:29] And then the HealthSense package doc, which is what your employees get, right?

[15:36] So all of it's right here—just a dashboard that makes things easier for the business owner/customer. Okay, so I'm gonna log out of this. I'm gonna close these out.

[16:03] Well, I got the email. I got the Illusional email: “Welcome to Illusional, dear Mickey Davis.”

[16:12] You have successfully secured a Telehealth Business Sense account for yourself and a HealthSense account for your employees.

[17:09] So I'm just going to copy this password and then I'm going to click here to validate.

[17:19] And it's going to take me directly to the page to sign in.

[17:48] Minnie Davis has been able to sign in and you see that we are synced.

[18:13] I'm gonna log out here, and I shared with you the welcome email—so all of that whole process.

[18:20] I am going to log into staging and show you Isabelle as a sales agent, what she sees.

[19:11] Vanessa: Good stuff. Man, that was great training from Sherry. From Sherry, you guys, I loved it.

[19:16] Let's see—yeah, good feedback from the team. And I see everybody reading them, and I'm gonna let Vanessa answer you guys just for the sake of time because we want to be impactful on these calls with you.

[19:29] That was pure content. We wanted to go deep. Sherry did a phenomenal job. What we're gonna do is record module three right now, and you guys are all here for it.

[19:41] I'm gonna answer your questions today. Vanessa or Sherry or somebody will answer your questions in the background. Is that okay?

[19:47] Vanessa: Absolutely.

[19:48] Syd: Because we want to keep going and we want to get as much done to get people productive and moving.

🎙️ Module 3 Recording Starts
[19:56] Vanessa: Perfect. Syd, let's see.

[19:57] Syd, are you there?

[19:58] Syd: Yeah, absolutely.

[20:00] 100%.

[20:00] Hey, before we get started, I can't forget this question.

[20:03] Sue Brown said, “Is the commission held one or more months?”

[20:06] Yeah, it's every two weeks.

[20:09] No, that's not true.

[20:10] Sue, it's twice a month, right?

[20:11] Then I said first and 15th, or is it 15th and 30th?

[20:15] Vanessa: Correct.

[20:16] 15th and 31st.

[20:16] Syd: But yeah, yep.

[20:27] So it's a roughly two-week lag, Sue, after it gets in—just to give us time to vet it out, so to speak.

[20:36] So all right.

[20:37] Well, let's get ready.

[21:12] Brian: There we go. All right. Let's do it. We're going to record this.

[21:17] So we'll take relevant questions, you guys, when we start.

[21:22] But if you have another question, ask anyway.

[21:24] We just won't answer it during the recording, if that makes sense.

[21:27] We'll answer it later for you.

[21:29] All right, Vanessa, I'm going to give you a little one, two, three, so we can lop this part off for the members area, and we'll get started, and then we'll do it.

[21:38] It'll be myself, Syd, and Vanessa.

[21:42] This isn't a deep module, but we want to share what we've seen so far, and it'll give us a chance to talk more about niches and associations, which has been a really hot question that we've had over and over again in the group.

[21:55] So, all right, let's say one, two, three.

[22:02] All right, let's go.

[22:03] Welcome, everybody.

[22:04] This is Small Business Advantage, module three.

[22:07] We're gonna talk about niches and associations.

[22:09] Again, this is Brian.

[22:11] We have Syd Michael here with me.

[22:13] We have Vanessa Roberts, and we're gonna dive deep on module three.

[22:17] So let's do it.

[22:20] What are we gonna talk about?

[22:21] Hottest niches.

[22:23] Now, obviously the hottest niche is probably the one that wants to sign up at that moment, but there are some that just sort of stand out as target niches that you're going to want to go after.

[22:42] And then associations—the why—and then identifying a good candidate, and we'll talk about that briefly.

[22:48] But that's what we're going to hit today in module three. So let's do it. And so, what makes a top niche?

[23:04] One that is unlikely to have health insurance for all their employees, right?

[23:08] I mean, for what we're doing, that's a good thing.

[23:11] At the same time, lots of employees—whether W2 employees or 1099 contractors. And ideally, and you're gonna be like, what?—but ideally someone that has a lot of lower-paid employees, because the cost sensitivity is gonna be really big and it'll play to our favor.

[23:32] Syd, what do you think?

[23:33] I mean, I know we bantered this back and forth for a while.

[23:46] Syd: Yeah, well, you know, you figure, you know, open insurance averages between $300 to $700 for an individual, up to $1,500—you know, it gets way more expensive for a family.

[23:58] So if you think of certain businesses—and one that pops to mind real quick is daycare, child care, right?

[24:11] Brian: See, Syd, it's all about moving to the next level. We know how it works. That's it. I was talking about it, Syd. Daycare. Because you were right. You were the one that brought that one up. And I was like, man, that's a genius niche. It's brilliant.

[24:24] And Rebecca, you're right. And we're going to talk about that, too.

[24:27] Syd: But real quick, so daycare, you know, they're required to have one employee per five children. In most states, it might be a little different in your state. I don't know, but that's what it was in Georgia. And so there's a lot of employees at those facilities, and they don't really pay that much.

[24:45] I'm not saying they pay too low. If it's too low, obviously people would end up getting some sort of state aid or something like that. But even if they did get state aid, I think that our telehealth is so much easier, simpler, and better—and cheap enough—that it's not gonna matter.

[25:02] They probably would still want to take advantage of what we got. But you want companies like that that have $2,000 to $3,000-a-month employees. And then naturally, I just kind of like daycares because they have a large number of employees, right?

[25:19] I mean, if you close the deal, if it's 200 employees, it's the same work as three employees, right?

[25:26] So just to focus towards the meatier commissions, I like businesses such as daycare.

[25:34] Brian: Yeah, and what was super good is early on, one of the first deals Tommy closed was a landscaping company out at the lake where he lives.

[25:53] And you know, it's not yards. They do trees, they do more landscaping than lawn mowing, if you will, right?

[26:31] Restaurants.

[26:55] Syd: In most cases, part-time employees don't get offered any benefits anyway.

[27:00] Brian: No, they don't get offered at all, right? It's just variable. It's like a loophole.

[27:04] And if you remember, Tom did a deal—an ERTC deal—it was his first one. It was this restaurant at the lake, and they ended up getting a million-one or two back.

[27:33] I mean, it's a big employee count and it's not like Syd said—the number of part-time employees is so much bigger than anything you've ever really thought about.

[27:43] What else? Let's see. Obviously, a lot of the trades, right? Like HVAC, roofing, electricians, plumbers, all those kinds of guys. And we don't even have plumbers up there, but all of these kinds of businesses are perfect fits.

[28:01] So what about—Syd, talk to us about independent car dealers. What's a typical standard for one of those?

[28:06] Syd: Yeah, I was going to say independent car dealers, they're definitely not offering any sort of benefits to their people, which, you know, is why this would be super huge, right?

[28:18] And, you know, even when we talk about restaurants, you know, make sure you focus on mom-and-pop or local restaurants. Those are going to be the best ones to go after. Same thing with independent car dealers, right?

[28:38] So, you know, about the used car stores, I remember when we first got into it, most of them paid their employees 1099, not even W-2, right?

[28:47] 90% of them do, yeah.

[28:51] Brian: Pest control, same thing.

[28:55] Large numbers of employees, fleet of employees doing random tasks. And you know, most of them are mom-and-pop.

[29:07] That can mean what you think it means. It could be a retail store. A small mom-and-pop of any type is more than likely going to be a perfect candidate.

[29:20] Two, they likely don't have a healthcare solution. They're probably relying on the ACA plans or the quote-unquote Obamacare plans, right?

[29:31] They just don't. They're not required by law, so they don't.

[29:36] So construction, same thing like landscaping. The number of casual part-time employees at these construction companies is huge.

[29:56] Probably the one that I never would have thought about until ERC was security. Syd, we saw so many million-dollar-plus security deals from companies that had—and a lot of these were W-2 people—but they just had so many security staff and guards for different facilities.

[30:26] You remember that independently owned Amazon Last Mile company that they delivered?

[30:33] Syd: No, I totally agree, Syd.

[30:41] Brian: Rebecca brought up something a minute ago, Syd.

[30:47] When we said lower paid, Rebecca said, “Guys, if they're low paid, aren't they likely to get state aid?”

[30:55] So yes and no, right?

[30:58] Like, in some states, yes.

[31:00] But what if they're not W-2? What if they're casual, right?

[31:16] I think Rebecca's right though. Some of them will have a solution, but they're always looking for the best cost, the best fit, right?

[31:25] And unfortunately, healthcare is a disaster in the US.

[31:47] And we're able to exploit that gap, right? That care gap that exists, and really builds an amazing recurring business.

[31:56] So I agree with Rebecca in her comments.

[32:15] And Steve Rantz pointed something out, guys. The ACA plans are all going up in cost, and Steve's right. Every one of them going up in cost.

[32:36] One, I asked Vanessa to kind of create a separate area, and she's going to roll it out in the next day or two for these specific 13 niches with some campaigns.

[32:53] Now, when I talk about the other niches, I want to say we have 51 right now and we've got a lot of them—you know, from dentists and HVAC to veterinarians and chiropractors. There are just so many of them, and we've set up email campaigns for all of you guys to use.

[34:40] Linda asks about the cleaning company and she sees the emails and campaigns, but she'd love to be able to request a lead list. Can you check on that one for her?

[34:50] Vanessa: Absolutely. Yeah, thanks for pointing that out, Linda. We appreciate that.

[34:54] Brian: Paul just brought up laundromats. I never would have thought of that, Paul.

[34:59] Why don't we just put that on a to-do list and we'll roll that out? We can do that for sure, Paul.

[35:16] All right, so the next thing we wanted to kind of dwell on or really talk about—this is a logical question… Is it better to sign the employer or the employee? Syd? What do you think?

[35:32] Syd: Well, I mean ultimately if you want the employer’s support regardless, I think both are good.

[35:45] Yeah, I think it's awesome that we can go directly to the employee, but I also think it's awesome that you can go directly to the employer and they can, you know, with their influence, they have a relationship with all those employees.

[36:06] Brian: Yeah, no, a hundred percent.

[36:06] And by going to the employer, it's less likely, you know, the payment typically goes through, guys. That's an advantage, right?

[36:14] One, two, they may say to you—and Syd, imagine this—you came to me, you're selling me telehealth, and I'm like, eh, I'm not willing to spend the money, but I'm happy to let you offer it to all the employees.

[36:29] So now you got another inroad, and now you're using that credibility from the employer.

[36:34] Syd: Yeah, or if the conversation goes like, if this is too much, you're not looking to bring on this little bit of expense to offer to your employees, would you be okay with me offering it to them directly with your support, right?

[36:57] Brian: All right, so there's no one right answer.

[37:01] For me, it's the employer first and then let them push you to the employee.

[37:06] But if you were, imagine if you went to a new car store, Syd, you're not gonna get anywhere with the GM, right?

[37:12] However, if you're talking to a salesperson, he or she may want to sign up.

[37:23] Syd: Brian, do you know how many times I walked into a dealership and talked to them about advertising, and when I walked out, a salesperson walked up to me and went, how much is that if I wanted to do it for myself? Right.

[37:32] All the time.

[37:42] Brian: Grace has got a deal for a tech shop, like fixing your iPad or iPhone.

[37:55] And Grace is looking for some done-for-you sales help, so we're happy to help you.

[38:05] The short answer is, why don't you email sid@illusional.com, S-Y-D at illusional.com, and let us help you out, Grace, okay?

[38:18] Let's pivot over to associations.

[38:21] The real money, the real power of this whole program is in the one-to-many aspect.

[38:48] Second, the association can get paid.

[38:55] Well, guess what? These associations always need money.

[38:58] I'm going to start with a church.

[39:09] The church has, I don't know, depending on the size, could be a thousand, 2,000 people that are members or parishioners or whatever the right word for that denomination is, right?

[39:35] But it's more than churches. I want you to think about real estate boards.

[40:10] So this pay plan is genius, and the ability to do large numbers is what makes it really attractive.

[40:20] And in an association with 200 members, right, it just stacks up. It stacks up really, really fast.

[40:28] That's 14,000—or 2,000 members, excuse me—that could be $14,000 a month, six figures plus a year.

[40:49] But look, there are chambers of commerce, there are even builders associations, there are service clubs, there are fraternal organizations, there are so many groups.

[41:09] I think it was Moose Lodge in Palatka, Florida.

[41:34] Think about it.

[41:35] 2,000 people in a super small town because they're pulling from the surrounding countryside, right?

[42:23] I feel like a lot of communities’ main players are in the Rotary.

[42:37] In the Catholic Church, there's the Knights of Columbus. There are so many of these groups, right? And the list goes on.

[43:05] Now the real question though, isn't what, but how?

[43:11] So we have a beta process right now, and this is gonna change, but the reason we're doing this is we want a white-glove approach for a while and make sure that you guys are getting it on associations.

[43:29] So we have a form and a special link you can use, but initially, Syd had volunteered to kind of take those association calls and have an intro call.

[43:41] I mean, he's not—this isn't for him to sell it.

[43:53] And then at that point, he's just going to give you an intake form. He'll give you the link.

[44:10] We want to have that manual intervention—one, to provide support, but two, to make sure that we're kind of getting everybody to where they need to be.

[44:24] We just want to use a two-step process initially because I'll tell you what my fear is—we get tons and tons of associations that go to that team and they're not really associations.

[44:45] But Syd does a number of these every day right now.

[44:57] Syd: You're pretty high on them, but what's your two cents on going after these?

[45:01] I mean, know that these associations are looking for stuff.

[45:11] If it's always simple, you know—when the path is clear, the decision is easy. Make it simple, make it easy, hold their hand. Don't avoid them. Don't say I'll send you an email. Walk them through each and every single part of it, right, and take them as far as you can. And then get them on the phone, we'll talk on the phone, and I'll get you the link. It's a no-brainer. It's super, super valuable to them, and it's really how most of them pay their bills, right? Because it's a big piece of their business model. Right, Scott Hall? Non-dues revenue. Non-dues revenue. Thanks, Scott. Yeah, good one, Scott.

[45:54] Brian: He said, listen, guys, Realtors might like to join as an agent under you as a side hustle. Because guess who knows Realtors? Realtors.

[46:12] So at this point, what I want to do is wrap module three, and then Vanessa, I'll let you cut this—you know, at that point, we'll cut that part of the call, and we'll put the recording in the members area, and we'll switch back to normal Q&A.

[46:30] And I know, Vanessa, you wanted to play—there's another pretty strong video that Sherry had put together, right?

[46:39] Vanessa: Yes, we've got the sales agent—everybody hears us, right?—dashboard experience walkthrough, just like we've had for the new customers.

[46:48] So it's your call, you guys. Do you want to do a Q & A right now for a few minutes?

[46:56] We'll let you dictate where we take the call. We'll just let you vote. You tell us. Let's see. Yep, walkthrough.

[47:05] Everybody wants the walkthrough. Let's do the walkthrough, you guys.

[47:09] I'll call you directly. All right, I'm gonna pass it over to you, Vanessa. Hang on a second.

[47:23] And just like with our first walkthrough, we will be live chatting. We've got Sherry here with us.

[47:33] I will be publishing these in the members area and posting them in the Facebook group because we think it's so important that everyone gets to see this and reference it.

[47:41] So I'm going to jump into the video and ask your questions as we go. Keep us busy.

[47:46] We'll be here in the chat.

🧑‍💻 Agent Dashboard Walkthrough (Sherry Fry)
[48:03] Sherry: Hi everyone. Sherry Fry here.

[48:22] What I wanted to do was follow up with that video and show you specifically what a sales agent would see after a customer sale.

[48:28] And then we can spend some time where I can walk you through what a lead looks like in your dashboard.

[48:50] If you remember, Donald was the business owner, and he bought the Business Sense product for himself and two Health Sense products for two employees.

[49:00] So he had a total of three that he purchased and added to his employee management dashboard. So what we're going to do is I'm going to go ahead and log in.

[49:08] And he's a member of the sales agent with Isabelle Fritz, and I'm going to log in and show you her dashboard.

[49:19] Okay, what you're seeing right now is the overall admin dashboard in our staging environment.

[49:52] The admins see all sales, and we see all sales agent information, so that's what we have access to.

[50:01] But I'm going to go to Isabel because if you remember, Isabel was the sales agent that sold to Donald Duck, and we're going to go to her page. And this is a sales agent information page, which you all have. You have your own links that you can sign in with. It should have your name here and what title you are, whether you're a standard agent or a platinum agent, your referral code, your email address, and your referral link.

[50:51] But to get back to the purpose of this demo today, you'll see that the customer, Donald, does show up under Isabelle and that he had bought three licenses, and three of them have been synced, which means the information was sent over to our supplier through that complete enrollment button after he enrolled them.

[51:27] So that is exactly what an agent would see once a sale has been completed.

[51:35] But since I have your attention, let's go ahead and walk through the process of a lead and what that looks like.

[51:46] So I'm back at Isabel Fritz, and every lead sale has got to be on a sales agent referral link or it won't show up in your dashboard.

[52:03] Let's say I'm Jerry Seinfeld.

[53:46] Every single time a customer hits the enroll now button, they become a lead.

[54:00] If they hit the save for later button right here, or if a customer walks away from their desk, 15 minutes later they're going to get an email.

[54:51] And there it is: Jerry Seinfeld is the lead, and he wants to buy three licenses, but he has not finished the process.

[55:14] So here is the “Complete Your Registration” email.

[55:24] This one is: Dear Jerry, thank you for starting your journey with Illusional.

[56:06] If you need any help completing your payment or logging in, just reply to this email or contact us at support.illusional.com.

[57:12] You have not completed your payment, Jerry.

[58:30] Now, I'm going to confirm payment, and we get the same terms and conditions.

[59:20] I'm going to log out because what I want to do now is show you how the lead for Jerry Seinfeld has now become a deal.

[59:38] It just showed us in real time.

[59:40] It went from lead to deal, and you'll see that it shows here the number of licenses synced is zero.

[59:47] What that shows us is that Jerry has not added his employees yet and he has not sent the information over to our vendor—our supplier.

[1:00:09] So, I hope this was helpful in showing you what a customer looks like in the Sales Agent Dashboard once they've paid, and then what a customer looks like in the Sales Agent Dashboard before they pay, how they show up as a lead right away, and then the email that they receive… how that shows up in your dashboard as a lead and then moves over to a deal once the customer has paid.

💬 Post-Video Q&A (Vanessa)
[1:01:23] Vanessa: Scott asks, how do we manage or see the results of agents that we've referred?

[1:01:48] When you sell them the course, you will have a ledger that shows you everyone who's bought the course and your commissions specifically for the course, right?

[1:02:15] Coming soon, we are going to have a section in your Sales Agent Dashboard at Illusional—the Illusional.site agent dashboard.

[1:02:23] We're going to have a section, like a tab over in that left-hand nav bar, that will list all of your referred agents and all of the deals that they've referred that you'll earn the $2 commission on.

[1:02:55] Reggie asks, if a client has 30 employees… will they be notified to enroll 15 more, and how will they do that?

[1:03:21] The business owner can come in any time, log back in to their dashboard—that's where they manage their employees—they can add and sync those 15 employees… Absolutely yes, they manage everything through their customer interface or customer dashboard at illusional.site.

[1:04:01] Randy asks, does our sales team follow up on businesses that are prospects and have not yet paid?

[1:04:08] When someone completes the contact form on the lead capture page… that is hard-coded as a lead in your account.

[1:04:54] If a lead comes in and they don't purchase in that 15-minute window… it also goes into a sales team closer pipeline.

[1:05:13] Gerald asks, You guys mentioned before that you could create your own website. Could you give us an idea of what that would look like?

[1:05:28] If you purchased Gerald.com from GoDaddy, you would work with GoDaddy to set up a redirect so that when you share the link Gerald.com with folks, what they will see when they type it in and hit enter is your affiliate tracking link.

[1:06:01] What we recommend is domain masking, a domain redirect, so you can brand your marketing.

[1:06:17] How could a company that has franchisee locations be classified? Would this qualify as an association?

[1:06:25] Randy, that would not. That would just be multiple customers.

[1:07:26] Is there any way for an employer to bulk upload employees?

[1:07:38] It's in development. It is a high-priority task that we're working on… If you land a customer with a large number of employees and he doesn't want to go through the process of manually registering them, please reach out to me. I will do it manually.

[1:08:42] Jay is confused about getting an email list. If you'll send us a ticket at getsupport.biz, we will definitely help you get started with that.

[1:09:05] Are the internal sales support teams included in a bonus program, Reggie?

[1:09:15] Platinum agents… the done-for-you closing is a free service forever, okay? If you are a standard agent… the done-for-you closing is a bonus for a limited time. The minimum time for done-for-you support is 30 days.

[1:10:36] Does an association need to be a 501(c)(3) or whatever that number is?

[1:10:50] That's why every case is individually reviewed. So you've got that email for Syd, sid@illusional.com.

[1:11:11] I'm a bit confused on where to send an individual to sign up directly for their own account.

[1:11:15] Randy, your affiliate link—your Illusional agent tracking link—is where you send anyone and everyone who's ready to sign up, right?

[1:13:25] For the mental health portion, are people able to choose a therapist? Yes, people are able to choose a therapist.

[1:13:39] And part of that question is, if they like them, can they work with that therapist moving forward? Jessica, yes. Absolutely, yes.

[1:14:15] Do you have assets for promoting the course? Antoine, fantastic question. You get a sales page with a webinar replay, right? And we can get you email swipes, right? Hit me up at GetSupport.biz.

[1:15:18] When is the new landing page available? I'm hopeful that the video will be complete by the end of the day, at which point I will make this page live.

[1:16:37] Business name will not be a required field, right? And instead of enroll now, it'll say start now. That's the feedback we heard… So we've shifted that focus to be more inviting for a conversation.

[1:18:23] Cecilia, if you'll enter a ticket at GetSupport.biz and include the URL you're trying to sign into, okay?

[1:20:02] Inside the smallbusinessadvantage.net members area, we will have a Frequently Asked Questions page… We will be making it searchable, right?

[1:20:36] Is there a benefit to purchasing a Slack account or is the Facebook group the same? Joseph, if you are a Platinum agent, only Platinum agents have the benefit of connecting with us on Slack, right?

[1:21:05] The Facebook group we do monitor, but Slack is my full-time job.

[1:22:15] My hesitation to do that, to make a chatbot on the page, is that customers aren't hard-coded to you until they complete this form, right? So that's to get technical, but it's to protect you.

[1:24:26] Kat, the list, the Daily Unlimited Lead Legion, is a feature of Small Business Advantage. You are able to request your lead list through the smallbusinessadvantage.net members area.

[1:24:57] I don't see any new questions, but if you think of something after the call, please submit a ticket at GetSupport.biz or post in the Facebook group and we will take care of you.

[1:25:08] Next week is gonna be a great call.

[1:25:18] The third module will be published within 24 hours.