🔥 Celebrating Big Wins and New Developments
[0:01] Vanessa:
Hey, happy Thursday. Let's see. I see Donald. Donald, I'm going to talk about you today. Hope you don't mind.

[0:09] We’ve got a very exciting development and enhancement that Sheri has been working on for the past, I don't know, has it been already a month? But we are so excited. We, we scaled it in alpha, then we went to beta, and now we are live, baby.

[0:26] And so if you’ve, if you peruse the Illusional.com sales page, you might know what we're gonna talk about today. That’s very, very exciting.

[0:39] I see our attendees are climbing. I just sent out a blast to remind folks to join.

[0:46] So I don't wanna get too deep into things before we go, but I will let you know what we're celebrating today. So we've got some big wins. We've got some outstanding achievements. We've got some team success stories, real results from real members just like you and our big announcement that you don’t want to miss because it is pretty game-changing for the Illusional business. We are super duper excited. Hey Reggie.

[1:10] I see Brian and Donald and see we got our big hitters Rick and Steve. Oh, hey Steve.

[1:17] I look at two Steve‘s and Wendy. And everybody can hear me and everybody sees my screen, right?

[1:23] I don’t wanna jump too far ahead till I know my audio and visual are working.

[1:31] All right, I got Sherry here with me.

[1:33] Sherry, can you hear me?

[1:35] I can, can you hear me?

[1:37] Awesome, yes, you sound great.

[1:39] Okay, great. We did some test runs because Sherry is gonna be giving us a really awesome demo presentation for our big announcement.

[1:47] So I gave Sherry a crash course in GoToWebinar.

[1:52] All right, fantastic.

[1:53] All right. So celebrating our big wins.

[1:59] So what we've been talking about a lot behind the scenes is when we work together, amazing things happen.

[2:05] And that’s in that we are working hand in hand, the leadership, the executive team, Illusional, Brian and myself, and you, agents, we are all working so closely and in tandem to reach these goals. And not one of us could have done it in a vacuum, right?

[2:26] You have the relationships, you make the connections, you are boots on the ground.

[2:29] And we’ve got a Illusional executive team ready to step in and showcase the benefits of the benefits, the features of the benefits, and how this can directly affect positively these associations, right?

[2:45] And they are the experts of that world, so nobody better to showcase all of those highlights. And then me and Brian helping you with the marketing, the education and making sure that you're prepared and you have everything you need for success.

[3:01] And what we're seeing is that we're hitting a flow state with that.

[3:06] I have had, I've seen Tim approve more associations in the past 10 days than in the past six months.

[3:18] Like people who are hitting their groove, they're out there working it. It is really, really happening.

🔥 Donald’s Dedication Pays Off
[3:25] So what we’ve got, Donald, I know how hard you worked on this one.

[3:28] Donald called me from the car. He couldn't get an association leader to answer his questions, so he got in the car.

[3:36] I mean, the guy had been responsive and then kind of ghosted, right?

[3:39] So, Donald jumped in the car and tell me, how many hours did you drive to crash this guy’s office, knock on his door, and say, come on, man, don’t do me like this?

[3:55] Yeah, I was driving back from Brian‘s office in Peachtree City, Donald was driving to Lincoln, Nebraska, and we were just, uh, hashing it out as road warriors, right? But, um, Donald‘s dedication paid off, right?

[4:09] Came to fruition. We secured the deal, right?

[4:14] And now we're working with the association leader, actually getting him signed up personally, because he sees the benefits.

[4:19] So this was a game-changing partnership, and it opened doors across an entire association network, right?

[4:24] Because this guy in Lincoln, Nebraska, Donald was telling me that it is a very, I'll say, I'll choose the words close-knit community, right, Donald?

[4:36] So getting in a foot in the door there. Yep. And Reggie says, great job. Congrats, Donald. Go Donald, says Wendy. Yes, absolutely.

[4:44] And that was the big one. That was where Tom and Tim were ready to jump on an airplane and fly to Lincoln.

[4:49] And while the guy said it wasn't necessary, he then started dragging his feet.

[4:54] So Donald took that initiative, took the bull by the horns, and man, he made it happen.

[5:00] Yep, so that was our first agent-generated association. Congratulations, Donald.

[5:06] So the entire membership of that association now has access to these amazing, awesome benefits.

[5:14] Multiple businesses secured under a strategic agreement, right, so it's not just individuals.

[5:20] It's not just families, right?

[5:22] It's not one and done.

[5:23] This is an association of businesses.

[5:26] So every member could sign up 10, 15, 20 employees or lives or members under them.

[5:34] So the efficiency of that marketing is huge.

[5:36] It's a national model.

[5:38] So this is a blueprint for future associations, right?

[5:41] Now that we know we can do it, we know it works, we can take this big, so.

🔥 Corporate Partnership and New Opportunities
[6:01] Now, Ronald, is Ronald here?

[6:03] I haven't seen his name in the chat yet.

[6:13] Ronald brought us a corporate partnership, which, I mean, amazing thinking outside the big box.

[6:27] So we've already had a conversation with Ronald and the initial decision-makers presenting the opportunity for this retail corporate establishment to offer not only their employees but their members.

[6:43] So think about that.

[6:44] I can’t get into too much detail, but they're members, say there's a pharmacy component and these members, maybe they need prescription discounts.

[6:55] If they need a telehealth visit, that the prescription can be called into this corporate entity's pharmacy.

[7:04] I mean, it's a very powerful partnership, right?

[7:06] So we are currently advancing up the corporate approval chain, right?

[7:10] We've had the initial talks.

[7:11] We are moving forward.

[7:12] We have gotten a green light for a follow-up call.

[7:16] So the momentum is building for a full partnership, and it is incredible.

[7:22] So Ronald, excellent, great, great work. Very excited about this.

🔥 Internal Sales Success
[7:52] So it is a faith-based community partnership, right?

[7:55] It's an organization, a conglomerate, so to speak, of national churches, okay?

[8:03] So across America, these churches can join this association. Between them nationally, there are over 25 million parishioners.

[8:20] So we not only are going to be able to help these 25 million parishioners, right, these small businesses and families that need help, right, we're offering these benefits, we are helping this National church association with their humanitarian efforts because they will be able to profit, right?

[8:41] Because associations are splitting these commissions.

[8:44] So that will go directly into their coffers to help them help more churches and families all across America.

[8:53] So it comes really full circle.

[8:59] So, I mean, what we’ve got going, you know, the snowball effect, I’m seeing it happen.

[9:03] These are only the three examples.

[9:06] We've got standard association approach, we've got folks breaking into the corporate world, amazing, and our internal team is hard at work, boots on the ground, just like y’all.

[9:16] But the common thread is the one-to-many approach is where that big money is, right? Yes, of course you can sell to an individual small business.

[9:26] Of course, you can target through, we were talking about the other day, email marketing to businesses to give them the opportunity to take care of their employees, of course.

[9:34] But when you can go to the top of the funnel with these big associations, it really works and the associations are actively excited.

[9:48] They are seeing the benefit for their members and then working with them on their authority when they speak to their members.

[9:55] It really makes your job a lot easier, right, for closing the deals.

🔥 Big Announcement and Demo
[10:04] Congratulations everyone. Keep up the awesome work.

[10:05] The one-to-many approach is really the way to go. It's paying off.

[10:06] And these wins are what's possible when we think bigger and work smarter.

[10:14] And remember, you've got the entire team behind you, not just myself and Brian.

[10:17] You've got Sherry and the amazing technical dev work that she does, and the executives over at Illusional standing behind you, ready to have these conversations, to get on these calls, to do these webinars, or if we need to hop on a plane fly out there and get the deal done so thank you everybody thank you so much and I would love to now at this time drum roll what we’ve all been waiting for our big announcement right everyone's gonna be really excited I will without further ado say hey Sherry show us what's going on all right you can hear me okay yes ma'am and are you seeing the landing page the registration page. All right. Oh, it looks a little different. Really?

[11:05] Sherry:
Oh, that’s the lead capture form.

[11:08] Vanessa:
Oh, you’re playing. Okay, good. I like it. Sorry.

[11:14] I know you're new to GoToWebinar. I didn't need to throw it.

[11:20] Sherry:
Okay. All right. Good. So I'm gonna go ahead and get started.

[11:23] We got a lot to cover today.

🔥 Sherry's Demo and Product Overview
[11:24] Sherry:
So please notice again, everyone, I know if you've seen the demo. I've mentioned this several times. This is what's called the staging environment.

[11:33] This is where I can play.

[11:36] This is where we test me, Vanessa, the dev team, when we roll out functionality to make sure that everything’s working before it gets into production.

[11:45] So I'm going to do a demonstration for you today in our staging environment, and that's good because we don't mess up production data. That's really important, right?

[11:55] So bear with me as we walk through the whole thing.

[11:56] Let me tell everybody what that means.

[11:58] This means that when she is testing and she puts in test email, test content, it doesn't throw off your dashboard or our dashboard with a bunch of junk test numbers, right?

[12:15] So this is like a sandbox.

[12:16] It's a place where we can go and test all the functionality without junking up the records in our production environment, which is your actual like commission tracking.

[12:28] So this is what Sherry developed so that everything stays really clean.

[12:31] Okay, go ahead.

[12:32] Vanessa:
Thank you, Sherry. And feel free to go ahead and add that commentary as I go through this.

[12:36] I know that I do speak techie.

[12:41] Sherry:
Girl, so do I. I get it.

[12:42] Vanessa:
Okay, so everyone's familiar with the business side, but I'm going to go ahead and run through the business process again, just so that people can see the difference.

[12:54] And we did roll out some new functionality on the business side as well.

[12:59] So I'm going to go ahead and get started.

[13:03] So let's just say I'm James Jones and I own ABC Company and one of our great sales agents said you’ve got to have it and he says you're right I've got to have it.

[13:18] So he provides his and it's phone number, and I'm just putting in data that doesn’t matter, right?

[13:33] And I have just two employees, and I'm starting off small because I want to show you additional functionality.

[13:43] Okay.

[13:44] And I hit get started, right?

[13:50] And then it brings me to this is called the payment screen.

[13:53] And one new functionality that was a suggestion from one of our owners was, hey, what if they mess up on the first screen, right?

[14:03] Maybe they wanted to do three and accidentally hit two.

[14:06] So now we've just rolled out where this can be changed by the owner at the payment screen.

[14:13] So it's really great and it's working wonderfully.

[14:15] And I'm just going to throw in, again, test data here.

[14:19] I'm going to pay with my credit card.

[14:25] Okay.

[14:31] Okay, and then I'm going to confirm now what happens here is once the business owner and this is really important once the business owner pays, they go straight to their dashboard, because hopefully you've had conversations with them to say, hey, it’s not just about buying the product.

[15:00] You’re using this product to provide benefits not only to yourself but also your employees. So at this point, they’re actually presented their dashboard.

[15:09] This is where they need to add their employees that they want to provide the product for whether they’re paying for it or they’re taking the money out of their paychecks and the employee pays for it.

[15:20] That’s not, you know, for us to decide. They do pay the license regardless. So they’ve bought two, right?

[15:28] You’ll see here it says they have one available membership.

[15:31] That’s because the business owner, I’m sure as you’ve heard and seen in the demo too, the business owner already absorbs the initial membership and the business owner gets the business sense account where the employees get the health sense account.

[15:48] Now the critical things that have to happen here, the business owner can complete enrollment right now if they want but they’re only enrolling themselves because we need the employees information. So that’s where the enroll member comes in.

[16:02] So we’re going to go ahead and make up a name. So as you see, I am able to default information.

[16:11] Obviously that won’t happen with the business owner, but just so you know, I defaulted it because I test so much. So I’m going to go ahead and save. Okay.

[16:26] And it’s telling us the employee was added successfully and there’s no available memberships because he’s only paying for two licenses.

[16:33] Now, I can go ahead and complete enrollment right now, and it’s important to do so because that’s when you guys see in your dashboards, when you look in your sales agent dashboards, if you see pending, that means that your business that you sold to did not select the complete enrollment button.

[16:53] This information is just sitting here in their dashboard.

[16:57] And it’s important because when you hit the complete enrollment button.

[17:01] That is the trigger that sends this information to our vendor that provides the product and the benefits.

[17:09] That’s a real important thing that we have to do.

[17:12] Now, I don’t know if some of you are asking, maybe you’re asking, why do we even have this?

[17:17] But think about it, right?

[17:20] So, and this is the difference between individual and business.

[17:24] We can’t manage this for them because they’re letting go employees all the time, right?

[17:34] So when we sell this to the business owner, we’re also selling them the capability of managing the product benefits that they are giving to their staff, regardless of how they’re paying for it, meaning whether they pay for it or they have in their staff pay for it, okay?

[17:56] I just want to make that clear.

[17:57] And if anybody’s ever worked for a company before, this is a very common thing.

[18:03] The health, I’m sorry, the human resources person would manage something like this, right?

[18:08] For all employees that elect a benefits product, okay?

🔥 Completing Enrollment and Managing Employees
[18:13] Sherry:
So we’re gonna go ahead and hit the complete enrollment button.

[18:17] And this just says, you haven’t completed your onboarding yet. We’ll guide you through the setup so you can sync your employees properly.

[18:23] Basically, it’s just saying, you know, please do this, proceed.

[18:33] Now they’re enrolled and it’s just gone over to our vendor. Let’s go check it out.

[18:40] Here we go.

[18:43] Sherry:
Sherry Fry Test plus 183 got her emails.

[18:47] First it shows me as the business owner, James Jones, right, $82.30. This is what I paid for, right.

[18:53] Thank you for my receipt.

[18:57] And now, welcome to Illusional, James Jones, and this tells you that you're getting the Business Sense product.

[19:05] You can go ahead and log in, right, and when they log in, they’re going to go back into their dashboard.

[19:10] That’s what this is.

[19:11] This is me as the business owner setting up my account to manage my employees.

[19:17] This is not the Business Sense product.

[19:20] This is the Business Sense product.

[19:23] This is the product they're purchasing.

[19:25] But this email from Illusional is telling you how do I log back in to my dashboard?

[19:34] Okay, and it also shares how you can download this on your phone and here’s your password, which you can change now I’m gonna go ahead and do this because I want to show you a couple of other things. So let’s go ahead and log in.

[19:55] I don’t want to do that yet. I want to go over here see how much I test so oops oh that’s why I see it right here sorry guys that’s not right it’s my luck Sherry Fry Test plus 183 yeah oh I don’t know why it’s not working I’m sorry you guys I wanted to show you that are you staging oh good question yeah I Nope, nope. So that’s staging. Yep. You need to do it here. The Sherry 183.

[21:15] Yeah. Oh, that’s what I was, that’s what I, yeah, that’s what I did.

[21:27] Oh, wait, I think I had a leash on.

[21:29] It’s Gmail. That’s what I did wrong.

[21:32] We didn’t have Gmail.

[21:34] I didn’t have Gmail. That was my, that was my fault. Sorry.

[21:37] Yep.

[21:38] Yep, yep, yep. Okay. So I’m the business owner. I’m going into my account, right?

[21:43] We have added two things. This is what I want to show you.

[21:47] So as a business owner, I want to add a new license because I’m hiring someone.

[21:51] So a new membership. So I’m able to add another member, right? It’s processing.

[21:59] And there you go. Now I’ve added another license and I can enroll another member.

[22:05] I hired Mickey Mouse and this doesn’t matter, this doesn’t have to be a valid I’m just gonna go ahead and do that sure I still I have to think because again Mickey Mouse has to get the information so we think send it over so Mickey Mouse is enrolled.

[22:46] Now, keep good point here.

[22:46] My employees get the HealthSense email directly to create their own account. That’s what they get. And it’s that simple, right?

[23:00] As a business owner, I have two accounts.

[23:02] My Illusional account to manage my staff benefits and then my account. My Business Sense account email comes directly from Business Sense, our vendor.

[23:14] Okay. But when I first purchase, it’s going to say, hey, go ahead and get into your account now.

[23:19] Here you go.

[23:20] Right? I’m going to go ahead and create a password so I can get in.

[23:26] Because I’m a business owner, I want to get in to my account.

[23:30] I want to take a look.

[23:31] I just make sure I type it right.

[23:33] Okay. Create password.

[23:34] Now, Business Sense will always ask you for security questions.

[23:38] I don’t know why they just do that.

[23:42] It helps with security.

[23:43] So they’ll always ask you during your first onboarding.

[23:53] And now I’m in my Business Sense account.

[23:56] So it’s like a two-step process, right?

[24:00] Well, three-step.

[24:01] I purchase, I’m shown my dashboard to manage the benefits I’m providing to my staff and telling the vendor who’s getting it.

[24:13] And then now I’m in the product.

[24:15] This is all the benefits that the business owner is able to receive.

[24:23] And it is up to the business owner to go check it out, right?

[24:26] Oh, let me read my, you know, cell phone protection, you know, high-risk transaction monitoring, the telehealth, all that fun.

🔥 Updates on Individual Accounts and Enrollments
[25:05] Sherry:
Any questions before I move on to the, oh, let me share one thing with you, okay?

[25:12] So let’s share what it looks like in your dashboard because we just purchased.

[25:50] So let it look, and if you don’t log out, that’s what happens.

[25:55] So let’s go take a look at my dashboard.

[26:01] So you see here, this is the admin.

[26:03] This is all of our customers, again, staging, but I’m Sherry Fry, sales agent.

[26:08] When you log in, oh, that’s the one I did.

[26:16] Oh, you know, this is right. Okay. ABC Company, 183. Deal. Three. Started off with two, but I added employee, so it shows three. Right?

[26:32] Okay. Any questions on current state process?

[26:37] All right, so that’s a great review and update on the businesses.

[26:43] Businesses securing accounts and enrolling themselves and their employees.

[26:49] So I’m not seeing any questions, Sheri.

[26:51] Thank you.

[26:52] Excellent.

[26:52] Fantastic.

[26:54] So I think we can go on to the next.

[25:59] Okay.

[26:01] So here’s what we’ve added in addition to a couple of things, like I said, on the business side, right?

[26:05] But now we’ve added individual.

[26:08] And the reason why we did this way the purpose of what we started is providing a product for businesses, but as you all know we found that individual families had a lot of interest. So we had to create a process for that right all of you bought through the business.

[26:27] So you have business sense right because the owner or the first person who creates the account gets the Business Sense product.

[26:37] But for an individual, we can’t do it that way, and here’s why.

[26:41] I know some of you’ve contacted me and Vanessa, why do I have to push that complete enrollment button?

[26:47] Well, because it thinks you’re a business owner, right?

[26:51] So we had to create a process for individuals so they don’t have to hit the complete enrollment button.

[26:58] And this is what we’ve come up with, okay.

[27:01] I’m gonna do Minnie Mouse now. Oh wait, let me try this first.

[27:19] Okay, get started. Now you see something here. They don’t have the ability to change because they’re one, they’re a family, all their family is going to be covered, right?

[27:36] Their wife, their children, right?

[27:38] So we don’t need the ability to change the number if they want. Right, more than one, that’s kind of like it doesn’t go with individual, right?

[27:48] So right individual by nature is one.

[27:53] Exactly.

[27:53] There you go.

[27:54] We didn’t add that functionality to the individual process.

[27:58] Okay.

🔥 Individual Process and Payment Overview
[28:05] Sherry:
Wendy says, love this.

[28:06] Yes.

[28:07] I knew you guys.

[28:10] I’ve been fighting my tongue.

[28:12] Yeah, thinking outside the box, but we did it.

[28:15] We did.

[28:16] So now let’s confirm payment.

[28:35] And the first thing that comes up once they pay is receipt and welcome to the Illusional family.

[28:53] And this is so simple for them because only three things happen.

[28:59] They’re gonna check their email.

[29:02] They’re gonna complete their enrollment into the HealthSense account and they’re gonna start using benefits.

[29:07] So let me show you.

[29:12] There’s the receipt for the individual sale, Sherry Fry Test 184.

[29:20] Here is the HealthSense email and I don’t know why it’s not showing. Show me. Oh, here it is. Sorry. Wait, it’s because it’s seeing my test.

[29:35] Hold on a second. Okay, we’re gonna look at this one. This is what it looks like. So they get this, here’s their email. Welcome to the family and then they get directly from HealthSense itself. Here it is.

[30:07] It just takes a minute.

[30:08] Sometimes I’m not patient, ask my husband.

[30:12] So here’s the HealthSense email that they get, right?

[30:16] And then all they have to do is hit continue to go to the HealthSense account.

[30:20] That’s it, it’s that simple.

[30:22] They pay, they get the email of their receipt, and then they get the HealthSense account and they’re able to go right in and sign in.

[30:28] And they use their email, right?

[30:30] That we just used, and that’s how they sign in.

[30:33] I’m not signing into the HealthSense account. See, because we don’t have that in dev.

[30:36] See, it went straight to production.

[30:38] But I can show you, I want to show you two other things.

[30:44] One is what it looks like in your page.

[30:54] While she’s loading that, I want to ask everybody, does everyone understand that individuals will not pass through the Illusional.site dashboard?

[31:03] They don’t have to log into Illusional.site ever at all.

[31:08] Business owners do because that’s where they set up there and manage their employees.

[31:13] But individuals, they purchase and then they immediately get access to their HealthSense account.

[31:18] There’s no breakage, there’s no speed bumps, there’s no challenges, there’s no one more step.

[31:25] They pay, they get an email, they’ve got it.

[31:27] And if they need to cancel their account, they simply reply to that email or contact support at illusional.com.

[31:34] So that’s the difference with the individuals.

[31:36] It is seamless.

[31:40] And you’ll notice for any individual, the business name will always be Illusional.

[31:48] So creating this process, we had to just simply create a home account and it’s Illusional.

[31:57] And I’ll show you what that looks like.

[31:58] So this is Sherry Fry, the platinum agent, right?

[32:01] She sold to Minnie Mouse family, because she was a Illusional instead of ABC Company, right?

[32:07] Because I didn’t buy as a business, I bought as an individual, right?

[32:11] So this is our home account.

[32:17] You’ll never see it.

[32:19] It’s me and Vanessa and the leadership team.

[32:24] So this is our Illusional account showing up.

[32:31] Oh, actually, right, this is our home account.

[32:34] Now let’s go see Minnie Mouse.

[32:37] She just bought and she’s getting the HealthSense product.

[32:40] So simply we just created a home account for the individual process, right?

[32:49] And made it so much easier.

[32:51] It’s going straight to the company, to our vendor.

[32:57] But from your perspective, when you look at your sales page, you’ll know the difference.

[33:08] If it says ABC Company, it’s a business.

[33:12] If it says Illusional, it’s an individual.

[33:14] You’ll also know by the numbers, but that’s the individual process now that you can sell to families.

🔥 Marketing Approach for Individuals and Businesses
[33:26] Does anybody have any questions?

[33:32] That’s fantastic.

[33:34] So if I want to pay for my U.S.-based Virginia VA, okay, not Virginia Virtual assistant Susan, I would do it that way through HealthSense as the biz owner and add Susan there.

[34:01] Scott:
If you have a Business Sense account, you would add an employee to your Business Sense account if you want to pay for it.

[34:06] You’re the business owner.

[34:08] If you want to add Susan, you would make sure you have an available membership.

[34:12] You can add, and I’ll ask Sherry to show that, again, review that.

[34:18] Add a new membership if you’re not already paying for it, then input Susan’s information and complete enrollment, which will then trigger Susan to receive that HealthSense invitation.

[34:31] Sherry, can you show Scott how in a Business Sense account we can add a membership?

[34:38] Sherry:
Oh, sure. Let me get out of here. We’ll go ahead and log in.

[34:44] No, that was a fantastic question, Scott. I’m glad we’re able to run through that.

[34:49] Now, alternatively, if Susan wanted to pay for herself, you would give her your agent referral link, send her to the sales page, she would choose individual, and she would purchase her own HealthSense account through your link as an individual, set herself up, et cetera, and you would receive a commission on that.

[35:11] So that’s the difference between you paying for an employee and you referring an employee and earning a commission off their purchase.

[35:19] Does everybody understand what we’re talking to Scott about?

[35:31] Okay so you want me to add an employee here right, right? Okay so I would go to manage membership and I would add it. It’s like a license think of it as a license I’ve got to have if I want membership for five employees I had to make sure I have licenses for five employees right that I’m paying for so when I create one, it’s telling me I’ll have four, so I have one I can add, right?

[36:06] So I’m gonna add Donald Duck.

[36:11] I’m just gonna have fun with this today.

[36:25] We’re gonna go through all Disney’s entire lineup.

[36:27] We’re gonna have to start paying royalties to Walt.

[36:34] Okay, so I added, I gotta sync. Because I got to push this information over to our vendor so that they can sign him up with the product.

[36:53] And now his email and his name and his phone number goes over to them.

[36:57] And then they send an email to him how to get into the product.

[37:03] Now thanks for letting me go back in here, Vanessa.

[37:07] Business owners can also cancel now.

[37:10] Mm-hmm, they can set as inactive.

[37:21] I don’t know why but it’s been in production so I’ll find out, sorry guys, but they can do this set as inactive and then they have to set a member as inactive first before they can remove a membership.

[37:46] I’m still going to pay for four licenses unless I remove one.

[37:50] I got to remove a membership, right?

[37:53] So it’s important if they’re setting inactive.

[37:55] Now they may still want to keep it active because they’re going to replace Donald right?

[38:00] But if they’ve getting, if they, if they removed a role in its entirety, they need to set him as inactive so that we can send that information over to our vendor to say, hey, we don’t want him to have access to this product anymore.

[38:17] He’s no longer with us, but then I also have to remove a membership.

[38:21] And I can only remove a membership when someone’s inactive.

[38:26] And unfortunately, I don’t know why.

[38:27] I’ll check with my team why in staging it’s not working.

[38:31] I tested this in production yesterday, so I know it’s working.

[38:33] I just don’t know why it’s not working in stage.

[38:36] And I was able to do that because I actually have set up my own account.

🔥 Business Sense Account and Membership Management
[38:40] Sherry:
So I’m actually paying for my Business Sense account and my own HealthSense account.

[38:48] And I’m doing that because I love, love, love seeing both and playing.

[38:57] I do. I play in here and I say, oh, okay, what are my health discounts as an employee?

[39:03] What’s my telehealth as an employee?

[39:06] So I help.

[39:09] And not that it’s different, right?

[39:11] It’s the same.

[39:11] The business owner has more, but obviously I do demos, so it’s important for me to have access to both.

[39:19] But I hope, I know most of you have the Business Sense account.

[39:23] I hope you’re playing in here.

[39:25] I hope you’re looking and all, because it’s not just telehealth.

[39:29] This is a lot of good stuff that is easy to share with an owner that is really beneficial.

[39:45] Vanessa:
Anything else?

[39:47] Sherry:
Melissa, do I have any other questions, Vanessa?

[39:49] Vanessa:
Yes, so I have a question.

[39:52] I’ll ask it and then I’ll answer it.

[39:56] So Connie wanted to know if as a person signing up as an individual, do they get business owner benefits?

[40:05] and that answer is no.

[40:07] If they want, if they want to have business benefits, they need to sign up as a business. Individuals don’t need the business tools.

[40:19] That’s the reason we have made this other avenue, right? Business owners get the benefit.

[40:25] They don’t have to pay more to get those benefits, and it also means if an individual wants to establish themselves as a business, they absolutely can, there is no price difference.

[40:34] But the simplicity of just taking care of an individual family as an individual, it is only the HealthSense features, tools, benefits associated with that account.

[40:51] So again, they can choose either way.

[40:54] The simplistic pared-down version costs the same.

[40:58] And when they choose individual, will they get the HealthSense benefits package?

[41:08] Sherry:
All right, I don’t see any other questions.

[41:12] That’s amazing.

[41:13] All right, let us have it guys.

[41:15] We’ve got 18 minutes left dedicated to answering anything you wanna know.

[41:20] We can go off book.

[41:21] It doesn’t have to be what we’ve talked about today.

[41:23] I would like to make an official editorial redaction correction.

[41:28] My brain had typed Donald and was thinking R when it came time, and I typed Ronald, it is Randy.

[41:37] So I would like for us to all take a moment and congratulate Randy, not Ronald.

[41:43] Yay!

[41:44] Yay!

[41:45] For his corporate accomplishment.

[41:47] That’s an amazing deal.

[41:48] We are so excited.

[41:49] And I’ve been talking to Randy all morning in Skype and Slack and email, so not Skype, Slack.

[41:55] So Randy, I do apologize for that silly typo, but we are very, very excited and proud of you, Randy.

[42:01] Vanessa:
Week. So my apologies. Okay. So hit us with the questions. What can we do?

[42:06] We will even take suggestions.

[42:08] I can’t always promise that your suggestions can be that we can take action on them immediately.

[42:15] Someone, I think it was Connie, I think you asked me to show you a comparison between our services and Amazon telehealth.

[42:23] And I do want to kind of tease what we’ll be talking about next week, which is a comparison of our prescription discount plan and GoodRx. Sherry has done a really cool research project on that.

[42:45] So she and I are actually meeting after this call where she’s gonna show me how it’s not as black and white as we save you 10% they save you 5%.

[42:55] It’s unfortunately not that simple.

[42:57] I would love to say it is.

[42:59] I can tease that, I think, Cher, you said 80% of the time when we compare apples to apples, our discount is better, but we’re gonna show you how to compare those apples to apples so you’re not looking at apples and butternut squash.

[43:18] Right?

[43:19] Sherry:
Yep, so Connie wants to see a good RX comparison, also fantastic.

[43:21] So tune in next week.

[43:22] Same bat time same bat channel.

[43:25] We’re gonna have what you want. Let’s see. Kenneth is asking me. Do you suggest a marketing approach to the individual option or just offer it when it comes up?

[43:34] Kenneth:
Completely up to you if you have a source an avenue an approach where you can reach individuals in mass. Absolutely, you can communicate to them that way for example when we’re talking to the faith-based organization. We showcased to them that they could take care of their parishioners on an individual basis.

[43:59] This is an example of, we didn’t talk to them about businesses as strongly.

[44:03] We do know that some of their businesses, I’m sorry, some of their parishioners do own businesses.

[44:08] So we use that as an add-on, not a primary.

[44:13] We said, you can take care of all of the families that attend your churches.

[44:18] That’s how we approach it with the individual in that case.

[44:20] It is a case-by-case basis depending on who you’re talking to. You’re talking to a chamber of commerce or an organization of businesses. Yes, lead with businesses that make sense.

[44:30] It’s a much more efficient way. You’re doubling your efficiency.

[44:34] Not only are you going to an association that’s going to co-market with you and get you that borrowed authority and that endorsement, but then each business owner can sign up five, ten, fifteen, twenty individual lives, paying you a higher commission for every entity.

[44:51] So depending on what your target audience is, that will determine if you go the individual route or business.

[44:58] So either way is acceptable.

🔥 Approach for Churches and Organizations
[45:04] Sherry:
Reggie asks, if we’re working with churches and they fall within this organization with the 25 million parishioners, how will that work if we close one?

[45:13] Sherry:
If the church wants to work with you individually, they absolutely can.

[45:17] The churches within the organization that we work with are not obligated to participate or have any exclusivity based on the higher level association.

[45:30] We just, they are Illusional as endorsed to these individual churches and their parishioners are marketed to directly because of the agreement that they have in their structure.

[45:43] But if a church chooses to work with you and a church is endorsing you specifically, sharing your link specifically, there is no conflict there.

[45:56] Sherry:
Good goodies today.

[46:05] Sherry:
You're talking about your specific deal, so I’m not gonna keep reading. Ready I would definitely say just keep in touch with him for that kind of that’s, I don’t want to talk about your business out in the open.

[46:20] So I’ll just cut myself off right there.

[46:24] Sherry:
You’re very welcome.

🔥 Final Thoughts and Conclusion
[46:27] Sherry:
Reggie, I want to say thank you so much.

[46:33] Your technical acumen and your familiarity with this platform is beyond reproach.

[46:35] You do such a fantastic job.

[46:37] You make it so easy to understand and follow along.

[46:44] Thank you for taking the time to share with the agents in a way that I would have just stumbled and bumbled my way through.

[46:58] Sherry:
No way.

[46:48] I mean, I might have faked it till I made it, but no, you're our expert and I appreciate it.

[46:58] I mean, the time and dedication that you spent to, you call it playing, but I call it honing your skills to the sharpest point because, I mean, I come to you all day long with the how-to’s and how-do-wise and clarity, so thank you.

[47:13] Sherry:
But if everyone else is, if you understand everything we talked about today and there’s no other lingering questions, I’m ready to give you your time back.

[47:22] I actually just got a grocery order.

[47:24] Sherry:
Oh, is everybody gonna stay safe?

[47:27] Like this cold storm that’s coming.

[47:29] I mean, get your bread, get your milk, get your water, charge your battery packs.

[47:33] Have you all heard about this?

[47:35] We’re gonna be in Arctic lockdown through like Tuesday.

[47:43] Carrie:
You know what I’m talking about?

[47:45] Sherry:
Oh, I think your mic’s going out.

[47:50] We might have lost Sherry.

[47:51] But yeah, I want everybody, make sure you stay safe.

[47:53] If you’re in this belt across middle America, I’m in Georgia, but it’s going all the way up the East Coast.

[48:00] Yeah, so I’m gonna go get my groceries and put them in so that I can feed my family in case I’m iced in for the next week.

[48:07] Reggie:
Yeah, Reggie says up in Charlotte, the folks are in a panic.

[48:10] Yeah, I’m scared.

[48:11] Snow, snow, snow, yucko, Donald, absolutely.

[48:14] I had to tell my 18-year-old daughter that she’s not grounded, but she is not allowed to drive and see her boyfriend.

[48:23] So it is World War III in my house, you would think.

[48:27] I was like, he’s not allowed to drive either.

[48:30] His mama’s got him on lockdown.

[48:31] I’m not the bad guy.

[48:33] And you know, they’ve got FaceTime.

[48:34] Eggs, milk, and bread, yep.

[48:36] Gotta make those milk sandwiches to get us through.

[48:40] Sherry:
So please, please everyone, take the time.

[48:42] Please take it seriously.

[48:43] Make sure you’ve got water and you’ve charged your battery packs and that you’ve got food and firewood and make sure you’re taken care of.

[48:58] We’ll be around as long as I have power on the internet.

[49:02] I will be here to help with your tickets and in Facebook.

[49:07] So everybody have a great weekend, stay warm and we’ll see you next week.

[49:11] Thank you so much.

[49:14] Sherry:
Oh, is there an estimated time when all of these updates will go live?

[49:17] Sherry:
They’re live.

[49:18] Everything you see is real and live and happening.

[49:20] It’s already launched. So no wait, it happened about two hours ago.

[49:25] So I did want to make sure I let everybody know this is absolutely live, real time, happening now. You can go to Illusional.com and see it in real time.

[49:35] We do ask that you don’t do test data because it tickles Sherry’s brain and she can’t have, she can’t handle it, takes a lot of work to clean it up.

[49:45] Sherry:
I shouldn’t make light of it and say she can’t handle it.

[49:48] It takes a lot of work to remove test and it throws off numbers.

[49:51] We make a lot of business decisions based on leads, how we get them, do they convert, et cetera.

[49:59] So if we have a bunch of test dummy data, what it looks like to our analysis is that a lot of people submitted leads and didn’t buy.

[50:07] And it throws off our reporting, it throws off the decisions that we’re making to make this company run better for you.

[50:14] So we please ask, don’t do test data on your links.

[50:20] All right, thank you so much.

[50:21] Sherry’s back, she hears me.

[50:22] Sherry, I’m telling them, no test data.

[50:24] No test data, right?

[50:25] It throws off our reporting and our testing and our decision-making capabilities.

[50:30] Yep, so you’re saying, won’t do tests on the link.

[50:33] Thanks again for all you do.

[50:33] Sherry:
You’re very, very welcome.

[50:35] Sherry says, yay, I told everybody not to do test data.

[50:39] All right, everybody, batten down your hatches.

[50:41] We’ll be around as long as we have power.

[50:43] I’m sure everyone, I’m sure it will be fine, but I do hope and pray and wish that everybody stays safe.

[50:50] Thank you so much.

[50:51] Have a great weekend and we’ll see you next week everybody.

[50:53] Bye bye.